Thank you for shopping with us! This Shipping Policy outlines the shipping terms, processing times, delivery rules, and related regulations for all orders placed on our official independent website. This policy applies to all customers worldwide who purchase apparel and accessory products from our store.
1. Order Processing Time
All orders are processed and verified within 1–3 business days (excluding weekends, public holidays, and regional festival holidays) after successful payment confirmation.
For customized products, special-size garments, or orders placed during peak seasons (Black Friday, Christmas, New Year, and major promotional events), the processing time may be extended by 2–5 business days. We will not notify customers separately for normal processing delays within the above range.
Orders with incomplete recipient information, incorrect addresses, or pending payment verification will be put on hold until we receive valid and correct information from customers.
2. Shipping Regions & Carriers
We currently offer international shipping to most countries and regions across North America, Europe, Oceania, and Southeast Asia. We reserve the right to suspend shipping to countries with unstable logistics, customs restrictions, or special policy adjustments without prior notice.
We cooperate with reliable international logistics carriers, including standard postal services and commercial express providers. The specific shipping carrier will be automatically allocated according to the destination country, order weight, and logistics availability. Customers cannot specify shipping carriers independently.
3. Shipping Time & Delivery Estimate
The total delivery time consists of order processing time + international transit time + local customs clearance and final mile delivery time. Estimated shipping times are as follows:
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Standard Shipping: 10–25 business days
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Express Shipping: 5–12 business days (available for selected regions)
Please note that estimated delivery times are for reference only. Actual delivery time may be affected by customs inspection, weather conditions, local logistics efficiency, peak season congestion, and other uncontrollable factors. We do not offer refunds or compensation for normal delivery delays caused by objective logistics reasons.
4. Shipping Fees & Free Shipping Rules
Shipping fees are calculated automatically based on the total weight of your order, product volume, and shipping destination, and will be clearly displayed on the checkout page before payment.
We offer free standard shipping for orders with a total amount exceeding the threshold specified on our website. The free shipping threshold varies by region and will be updated in real time on the checkout page. Express shipping fees are always borne by customers unless otherwise specified in promotional activities.
5. Customs Duties & Import Taxes
All international shipments may be subject to import duties, taxes, brokerage fees, and other local charges imposed by the destination country’s customs authority. These additional fees are the sole responsibility of the customer.
We do not cover customs duties, import taxes, or related handling fees. We will not mark orders as "gifts" or declare lower values to avoid customs inspection, as this behavior violates international trade rules and may lead to order detention or legal risks. Customers are advised to check the local import policy before placing an order.
6. Order Tracking
Once your order is shipped, we will send a confirmation email with a unique tracking number and official tracking link to your registered email address. You can check the real-time logistics status of your package at any time.
Logistics tracking information may take 2–5 days to update after shipment due to international transit data synchronization delays. If the tracking status stops updating for more than 7 business days, please contact our customer service for assistance.
7. Undeliverable & Returned Packages
Packages may be returned or failed to be delivered due to the following reasons: incorrect recipient address, unreachable contact information, customer refusal to pay customs duties, long-term unclaimed package, local customs clearance failure, and other customer-related reasons.
For returned packages caused by customer reasons, we will deduct the original shipping fee and return logistics fee from your refund. If you need re-delivery, you need to bear all the secondary shipping costs. We do not take responsibility for undeliverable packages caused by customer input errors or personal reasons.
8. Lost or Damaged Packages
We are responsible for package safety during international transit. If your package is confirmed lost or severely damaged during transportation, please contact our customer service within 7 days after the estimated delivery date and provide valid proof (tracking record, product damage photos, etc.). We will arrange a full refund or free re-delivery for you after verification.
Minor wrinkles, slight extrusion, or normal packaging wear of clothing products during transportation do not belong to product damage and are not eligible for refund or re-delivery compensation.
9. Shipping Policy Updates
We reserve the right to update and adjust this Shipping Policy at any time without prior individual notification to customers. Any changes will take effect immediately after being posted on our official website. Customers are recommended to check this policy regularly before placing orders.
10. Contact Us
If you have any questions about shipping time, fees, tracking, or other logistics-related issues, please contact our customer support team via our website email or online message center. We will reply to your inquiry within 24–48 business hours.