Below you will find answers to our most frequently asked questions. If you cannot find the answer you are looking for, please contact our customer support team.
Orders
How do I place an order?
You can place an order directly on our website. Add your desired clothing items to cart, proceed to checkout, fill in your shipping information and complete payment. Once payment is confirmed, you will receive an order‑confirmation email.
Can I modify or cancel my order after placing it?
We can only modify or cancel orders before they enter the processing stage. Please email us immediately with your order number. Once the order has been packed or shipped, cancellation or modification is no longer available.
I did not receive my order‑confirmation email
Please check your spam or junk folder. If you still cannot find it, contact us with your purchase email address so we can resend your confirmation.
Shipping & Delivery
How long will my order take to arrive?
Processing time normally takes 2‑5 business days before dispatch. International shipping delivery time varies by destination, usually 7‑20 business days. Please refer to our Shipping Policy for full details.
Where is my tracking number?
After your order ships, you will receive an email containing your tracking number and tracking link. If you have not received it within 5 business days after payment, please reach out to support.
Am I responsible for customs duties and import taxes?
Yes. International customers may be subject to import duties, customs fees or local taxes set by your country. These charges are the buyer’s responsibility. We have no control over these fees.
Payments
Why was my payment declined?
Common reasons include insufficient funds, incorrect billing address, bank security block, or card international‑transaction restrictions. Please double‑check your information or contact your bank.
When will I get my refund?
Refunds are processed back to your original payment method. Card refunds generally take 5‑10 business days, PayPal refunds take 2‑5 business days, depending on your financial institution.
Returns & Exchanges
Can I return or exchange clothing items?
Items may qualify for return or exchange under our return policy. Products must be unused, unwashed, with original tags attached. You must obtain return authorization from our support team before sending back goods. Unauthorized returns will not be accepted.
Who covers return shipping cost?
Return shipping fees are borne by the customer unless the item arrives defective, damaged or wrong item was shipped by our mistake.
Products & Sizing
How do I choose the correct size?
Please refer to the size chart displayed on each product page. Sizing may vary slightly between different apparel styles. We strongly recommend checking measurements before ordering.
Are your clothes true‑to‑size?
Most items follow standard sizing. Fabric differences may cause minor deviations. Always check the size chart rather than relying only on your usual retail size.
What fabrics are your clothing made from?
Each product page lists fabric composition for that specific garment.
Account & Privacy
Do I need to create an account to shop?
No, guest checkout is available. You may also create an account to track orders and save your information for future purchases.
How do you use my personal data?
Your personal information is handled following our Privacy Policy. We will never sell your personal information to third parties.