Thank you for shopping with us. This Return Policy applies to all apparel orders purchased through our website. Please read the terms carefully before submitting a return request.
Return Eligibility
Items may be eligible for return within 30 calendar days from the date you receive your package. To qualify for return:
- The item must be unused, unworn, unwashed and undamaged.
- All original tags, labels and packaging must still be attached.
- Products must not have stains, odors, scratches or signs of wear.
- Sale, clearance or final‑sale items are non‑returnable and non‑refundable, unless defective.
The following items cannot be returned for hygiene reasons: undergarments.
Important: You must obtain a return authorization number (RA number) from our support team before sending any items back. Returns without an RA number will not be processed and may be discarded.
How to Request a Return
- Send an email to mvrmotr@protonmail.com with your order number, item name and reason for return.
- Our team will review your request and issue your return authorization and return instructions if approved.
- Pack the goods securely in original or suitable shipping packaging.
- Ship the item to the designated return address provided in the reply email.
Do NOT send returns to our business mailing address at 4300 Meadows Ln Las Vegas, Nevada. That address is for business correspondence only.
Return Shipping Costs
- If you return items due to personal preference (wrong size, changed mind, not as expected): return shipping fees are at the customer’s own expense. Original shipping charges will not be refunded.
- If you received defective, damaged, incorrect or missing items caused by our error: we will cover eligible return shipping costs as instructed by our support team. You may be asked to provide clear photos of damaged or wrong goods for verification.
Refund Process
Once we receive and inspect your returned goods:
- Approved refunds will be processed to your original payment method.
- Credit card refunds typically take 5‑10 business days to appear on your statement. PayPal refunds take 2‑5 business days. Processing times depend on your financial institution.
- We do not offer cash refunds or refund to alternate payment accounts.
Exchanges
We support exchanges for size or style subject to stock availability. Please submit a return request and note you would like an exchange. If the replacement item is out‑of‑stock, we will process a full refund instead.
Damaged / Defective Items
Please inspect your order immediately upon delivery. If your item arrives damaged or defective, contact us within 7 days of delivery with photos showing the issue. We will evaluate and offer refund, partial refund or replacement according to circumstances.
Rejected Returns
We reserve the right to reject returned items that show signs of wear, washing, missing tags, or do not meet return conditions. Rejected items can be shipped back to you at your cost or disposed of per our discretion.